Refund & Return Policy

At Clarise we want you and your little ones to be delighted with every purchase. If you are not entirely satisfied, this Refund & Return Policy explains your options and how to request a return, exchange or refund.

This policy applies to all purchases made via www.clarise.com and any orders placed through Clarise sales channels (phone, WhatsApp, or in-person) delivered within the Republic of Iraq. By placing an order with us, you agree to the terms set out below.

You may return items that meet all of the following conditions:

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• Returned within 14 days from the delivery date (unless otherwise specified).

• Items are unused, unwashed, with all original tags, accessories, and packaging intact.

• Items are returned in the same condition they were received, with no noticeable wear, odor, or damage.

• Proof of purchase (order number, invoice or delivery receipt) is provided.

The following items are not eligible for return or refund unless faulty on arrival:

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• Items marked as final sale or clearance.

• Opened hygiene or personal items (where applicable) such as toothbrushes, certain bath or feeding accessories, or items that cannot be sanitized after opening.

• Customized, personalized, or made-to-order products.

• Products clearly indicated as non-returnable on their product page.

(If you’re unsure about a product’s returnability, contact us prior to purchase.)

If an item arrives damaged, defective, or you received the wrong product:

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1. Inspect the package at delivery and, where possible, note damages on the courier’s paperwork.

2. Report the issue to us within 24 hours of delivery by emailing returns@clarise.com or info@clarise.com with photos of the item and packaging and your order number.

3. For verified damaged/incorrect items we will, at your choice:

   • Replace the item at no extra cost, or

   • Issue a full refund (including original shipping costs), or

   • Offer store credit of equivalent value.

Replacement or refund will be processed promptly after we receive required evidence and inspect the returned item (unless we arrange a direct replacement without return).

To start a return or exchange:

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1. Email returns@clarise.com (or info@clarise.com) with:

   • Subject: Return Request – [Order #12345]

   • Your full name, phone number, order number, item(s) to return, and reason for return.

   • Photos if the item is damaged or defective.

2. Our Returns Team will respond within 48 business hours with instructions and a Return Authorization (RA) number if your return is accepted.

3. Do not send items back without prior authorization. Unauthorized returns may be refused or delayed.

• Damaged/incorrect items: Clarise covers return shipping costs.

• Change of mind / buyer’s remorse: Customers are responsible for return postage and handling costs. In such cases, original shipping charges are not refundable.

• If a product is refused at delivery without prior arrangement, Clarise may deduct original outbound shipping plus any additional handling fees from the refund.

Because COD orders are paid in cash to the courier at delivery:

• Refunds for COD purchases will not be returned in cash at the door. Instead, we offer the following refund methods (chooseable at Clarise’s discretion or by agreement with the customer):

• Bank transfer to a customer-provided account (customers must provide valid bank details).

• Store credit / Clarise gift voucher of equivalent value (valid for future purchases).

• Replacement shipment of the same item (if available).

Refunds will be processed only after the returned item is received and inspected. Expect refunds to be completed within 7–14 business days after approval and inspection.

Once your return is received and inspected:

• Approved refunds to bank accounts or payment providers are processed within 7–14 business days, depending on banking partners and local settlement times.

• Store credit is issued within 3 business days of approval.

• We will notify you by email when your refund has been issued.

If you wish to exchange an item (different size, color, or replacement):

• Follow the same return request process.

• If the replacement item is available, we will arrange an exchange and advise if any additional payment or shipping cost applies.

• Exchanges are treated as a return + new order where necessary.

Returned items are subject to inspection. Clarise reserves the right to:

• Refuse returns where items show signs of use, damage, missing parts, or smell.

• Apply a reasonable restocking fee in cases where items are returned in a condition that reduces their resale value (customers will be notified in advance).

• Orders may be cancelled or modified only if they have not yet been dispatched. Contact us immediately at info@clarise.com or +964 750 391 5159.

• Once an order has been shipped, standard return procedures apply.

Certain products may carry manufacturer warranties. Warranty claims for defective items must be made within the warranty period specified by the manufacturer and accompanied by proof of purchase. Clarise will assist with warranty requests but is not always the manufacturer’s service provider.

We encourage customers to contact Clarise first to resolve any issues. Unjustified chargebacks or disputes that result from failure to follow this returns process may lead to denial of future purchases or legal action. Clarise will cooperate with payment providers and local authorities to investigate fraud.

Clarise may provide different or extended return terms during special promotions, charity sales, or holiday periods. Any such variations will be clearly stated on the product page or promotion terms.

For returns, exchanges, and refund inquiries:

• Email: returns@clarise.com · info@clarise.com

• Phone / WhatsApp: +964 750 391 5159

• Address: St. in front of Hawar Hospital, Peshawa Qazi, Erbil, Erbil Governorate, 44001, Iraq

Please include your order number in all communications to help us serve you faster.

This Refund & Return Policy is governed by the laws of the Republic of Iraq. Any disputes arising hereunder will be subject to the exclusive jurisdiction of the courts of Erbil Governorate.