Terms & Conditions

Welcome to Clarise (“we”, “us”, “our”). These Terms and Conditions (“Terms”) govern your use of our website and any purchase made through www.clarise.com
 (the “Website”).

By accessing or purchasing from our Website, you agree to be bound by these Terms. Please read them carefully before placing an order.

Address: St. in front of Hawar Hospital, Peshawa Qazi, Erbil, Erbil Governorate, 44001, Iraq

Phone: +964 750 391 5159

​

Email: info@clarise.com

By using our Website or making a purchase, you confirm that you are at least 18 years old or are accessing the site under the supervision of a parent or legal guardian.

We strive to ensure all product descriptions, images, and pricing are accurate. However, occasional errors or stock shortages may occur.

In the event of any discrepancy or unavailability, we reserve the right to cancel or modify your order with prior notice.

When you place an order, you will receive an email or message confirming receipt of your order. This confirmation does not constitute acceptance.

Your order is accepted only when we confirm that your product has been shipped or is ready for Cash on Delivery (COD).

​

We reserve the right to refuse or cancel any order if we suspect fraudulent activity, incorrect information, or product unavailability.

Clarise currently supports the following payment methods:

​

Cash on Delivery (COD) — Available across Erbil and major cities in Iraq. Payment must be made in full upon receiving your order.

​

Online Payment (when available) — Secure transactions via trusted gateways.

​

All prices are listed in USA Dolars (USD) unless stated otherwise. Prices may change without prior notice.

By choosing Cash on Delivery, you agree to:

​

• Ensure availability of payment at the time of delivery.

• Provide accurate delivery details (address, phone number, contact person).

• Accept delivery within the agreed timeframe.

​

Repeated order cancellations or refusals may result in account suspension or restriction of COD privileges.

Orders are usually processed within 1–2 business days and delivered within 3–7 business days, depending on your location.

We work with trusted logistics partners to ensure safe and timely delivery.

​

Delays due to customs, weather, or unforeseen circumstances are beyond our control, but we will always assist you in tracking and resolving any issue.

We want you to love what you ordered.

If you’re not fully satisfied, you may return eligible items within 14 days of receipt, provided they are unused and in original packaging.

​

• Returns must be approved by our team before shipping the item back.

• Refunds or exchanges will be processed once the returned product is inspected.

• Damaged or incorrect items will be replaced at no additional cost.

• For hygiene and safety reasons, certain products (e.g., baby items, personal-use toys) may not be eligible for return unless defective.

​

To request a return, contact us at info@clarise.com with your order number and details.

All content on this Website — including text, images, designs, logos, and trademarks — is the property of Clarise and protected by applicable copyright and trademark laws.

You may not reproduce, distribute, or use any materials without our prior written consent.

By using our Website, you agree not to:

​

• Engage in fraudulent, abusive, or unlawful activity.

• Interfere with the website’s functionality or security.

• Upload or share any content that is harmful, offensive, or misleading.

​

We reserve the right to terminate or restrict access to users who violate these Terms.

Clarise shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our Website or products.

Our total liability, in any case, shall not exceed the total amount paid for the product in question.

Your privacy matters to us. Personal information collected during your visit or purchase is handled in accordance with our [Privacy Policy].

We do not store or share your payment details with third parties, except as necessary to process your order.

Clarise shall not be held responsible for any failure or delay in performance due to causes beyond its reasonable control, such as natural disasters, wars, labor strikes, or disruptions in transportation or communications.

These Terms are governed by and construed in accordance with the laws of the Republic of Iraq.
Any disputes arising from these Terms or the use of our Website shall be subject to the exclusive jurisdiction of the courts of Erbil Governorate.

For any questions about these Terms, please contact us at:
📍 St. in front of Hawar Hospital, Peshawa Qazi, Erbil, Erbil Governorate, 44001, Iraq
📞 +964 750 391 5159
📧 info@clarise.com